Introduction to Knowledge Base
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Overview
The knowledge base is a tool that allows the storage and publishing of any information, such as desktop support information, company/department processes or procedures, or documentation on internally developed applications. Administrators or those with the Knowledge Role can add articles to the Knowledge Base. For more on adding content, visit Adding Content to the Knowledge Base.
Knowledge articles can be created from scratch, or can be generated from a task (e.g. an Incident or Problem). Knowledge base articles can also be accessed from any form that contains the Knowledge Base icon: 
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Knowledge Base Homepage
| The Knowledge Base is populated with different Knowledge Base articles, organized by topic and category. The most recent Knowledge Base articles of a given category appear in the category's gauge with a date-stamp on the right. Selecting the name of any Knowledge Base article will summon its page. Selecting View All summons the Knowledge Base list of that category's items.
The search bar in the top-left can be refined according to topic or category by clicking on the magnifying glass. |
Knowledge Base List
| The Knowledge Base list is a list of the Knowledge base articles. Unlike a Record View List, it cannot be altered using the List Editor. Administrators can access the Knowledge Base using the Record Lists view through the "Edit" module. |
Knowledge Base Article
| Selecting the Knowledge Base article will bring up the article, followed by some data about the article. Feedback can be left at the bottom by expanding Article Feedback and submitting a comment. Administrators will see an "Edit This Article" button which will summon the form for the Knowledge Base article. |
