Employee Self-Service

• Email Controls
• Using Subscription Based Notifications
• Using the Service Catalog
• Using Timelines
• Homepages
  • Customizing Homepages
  • Creating New Homepages
• Help the Help Desk
  • Help the Help Desk Login Script
• Testing your Connection Speed
• Upgrade Controls
• Service Delegation

• View their Homepage
• View the Service Catalog ordering page to report an incident or order services
• View the Knowledge Base
• Run a discovery applet to provide the Help Desk useful information about their computer system

• Report an Incident or view their open incidents
• View their Service Catalog requests and requested items

• View their Service-now.com profile to update their information or change their Service-now.com password
• Take a customer survey

IT and Admin users can use view-management to view the self-service view.